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We put ten WhatsApp chatbot platforms through the same three tasks: a broadcast, an automated flow, and a handoff to a live agent. The unpleasant surprise was not the bots. It was the bill. Almost none of these prices include Meta's per-conversation fees, and the tools most eager to sell you WhatsApp often treat it as a second-class channel.
Written by Julie McNealisWe ran the same customer question through ten conversational support tools, from a solo-founder chat widget to an enterprise ticketing beast. The surprise was not which bot answered fastest. It was how many platforms called themselves support tools while quietly being sales machines, or priced WhatsApp behind a tier three times the sticker.
Written by Jessica MoloneyWe ran the same escalating access incident through ten service desks, linking it to hardware and a code fix along the way. The surprise was not which tool had the deepest CMDB. It was how many platforms priced the features every IT team assumes are standard - change gates, asset links, a real audit trail - behind a tier nobody mentions in the demo.
Written by Julie McNealis