Hands On
Service Desk
Best Service Desk Software for IT Teams
We ran the same escalating access incident through ten service desks, linking it to hardware and a code fix along the way. The surprise was not which tool had the deepest CMDB. It was how many platforms priced the features every IT team assumes are standard - change gates, asset links, a real audit trail - behind a tier nobody mentions in the demo.
Written by Julie McNealis